Customer Support Etiquette

Important Announcements regarding Haasonline Software.
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Phillis
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Customer Support Etiquette

Postby Phillis » Tue Jun 09, 2015 11:10 am

~ All,

We just want to remind our users that it is important to be polite and respectful when submitting support tickets or emailing us regarding any issues or concerns that you have. Recently, we have noticed that some newer users do not follow the general guidelines on how to be respectful when asking for assistance. Regardless of any situation, there is no need for the use of profanity and general insults directed at our staff, company, and we do not tolerate extortion/blackmail attempts such as "I will post negative information about your software on the internet if you don't do what I say." Not only is this illegal, but its highly disrespectful and this is something we will not tolerate. We will not respond to these type of extortion attempts and we will revoke your license without a refund if you engage in this type of activity. Our EULA allows us to do this in situations where a customer is abusive and we will exercise this right in these situations.

We pride ourselves on our customer support and most of our users can attest to this. We want everyone to be happy and get the most of our software, but at the same time, users must be respectful to our support staff. This post is only directed at a very small portion of our user base, as most of you guys have been very polite and respectful. Unfortunately, due to a few bad actors, we must remind everyone to be polite and respectful when contacting us about any issues or support topics.

Thank you for your understanding and best of luck with your trades!

~ Haasonline Software Team

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